below is a list of our frequently asked questions and answers.
Where are you based?
Our photographers are predominantly based in London. However, we do have creatives based around the UK, France and Norway. Our creative family has worked all over the world, covering a wide variety of shoots and campaigns. If you require photography services worldwide we can organise the travel logistics, within basic travel and accommodation expenses.
Do you have insurance?
Yes - our photographers and filmmakers are required by Raccoon London to hold public liability insurance for location and studio work.
How will we receive the images?
Raccoon London uses an easy to use online gallery system to share your images with you. From this private gallery, you can share images with with your direct or extended campaign team. From here, you will be able to securely download all content direct to your computer. We also supply printing services via our print partner.
Will you use the content for marketing?
Social media and online marketing usage are integral to Raccoon London's outbound marketing. We use your images to discuss our most recent work and also to advertise our services to potential clients. If the captured content is currently under NDA, or if you wish for the images to not be used for marketing purposes, please let us know in the booking process.
When will we receive the images?
We guarantee 48-hour turn around of our still images. We can, of course, arrange for an earlier delivery if this is required.
What is your booking policy?
We take a 50% non-refundable booking fee and this secures the shoot date. We aren’t able to hold or pencil dates without a booking fee. The balance is due 30 days after the date of the date of shooting. Our contracts outline the cancellation fees in the case of a cancellation.
What happens if your photographer or filmmaker is ill on the day of your the shoot?
Fortunately, this rarely happens although we recognise that sickness and accidents can be possibility in commercial environments. We have a vast network of photographers and filmmakers in London who we can contact very quickly and are confident that we can have a suitable replacement for you at very short notice.
Who owns the copyright on the images?
Raccoon London holds the copyright for the imagery although booking clients able to use captured content for commercial usage. An exchange of copyright can be negotiated but must always be discussed before the booking is processed.
Do I need to feed your team on the day?
If our photographers or filmmakers are on location for longer than 4 hours and there is an opportunity to provide them with refreshments, we kindly ask that you allocate some time aside for them to be able to eat and have a break.
Want to know more?
Please do feel free to give us a call on 020 3092 5452
Or you can email us at email@example.com or via the our enquiry form. we aim to respond to all enquiries within 24 hours. If you don't receive a response your message may have gone into our spam for technical reasons so please do give us a call.